A Customer Administrator is a user who can administer accounts, edit/add/delete users, and add/remove access to menu options for their customer profile within MT Direct.
To setup a Customer Administrator, open a ticket (work order), and indicate:
“Please set user [username here] as a customer administrator”.
Once IT receives the request, we will set the specified user as a customer administrator.
Once a user has been set as a customer administrator, if they are currently logged in, they will need to log out and back in for the changes to take effect.