How do I set a user as Customer Administrator?

A Customer Administrator is a user who can administer accounts, edit/add/delete users, and add/remove access to menu options for their customer profile within MT Direct.

To setup a Customer Administrator, open a ticket (work order), and indicate:

“Please set user [username here] as a customer administrator”.

Once IT receives the request, we will set the specified user as a customer administrator.

Once a user has been set as a customer administrator, if they are currently logged in, they will need to log out and back in for the changes to take effect.