Q) Do I have to use the 2-Step Authentication system every time I log in to Gmail?
A) No. Only when you are using a new device that is unknown to Google

QPM Password details are here Full URL: http://qpm.manitoulintransport.com/information_technology/it_40_0_password/

Turn on 2-Step Verification

  1. Open your Google Account. (https://myaccount.google.com/)
  2. To the top right of your, Gmail is the Account Manager. Follow Step 1 to expand the display screen, follow Step 2 to open the Account Manager.
  3. Select Security (1) in the navigation panel, scroll down to Signing in to Google, and select 2-Step Verification > Get started.
  4. Once you click 2-Step Verification a new screen will open.
  5. Clicking Get Started takes you to a screen with more information. You may have to login back in to prove who you are.
  6. Once you verify yourself, you are taken to the first of three steps. You will have to provide a Cell number so you can choose to get a text message or a phone call. This will provide you with the verification number required to complete the steps.

    Show more options are more complicated and may require more equipment.

    1. Security Key: A small Physical device used for signing in.
      1. This requires a Titan Security key,
      2. This requires ALL account recovery info to be filled in before this can be done.
    2. Google Prompt: Get a Google Prompt on your phone and just tap Yes to sign in.
      1. A cell phone is required. You must set up a backup phone.
      2. When you attempt to log into your Gmail account, a notification will be sent to your phone, which you can approve.
  1. The previous step will start the verification process, Google will send you a code, similar to the one in the below image. The text you get will have a G-615131. When entering the G-code you do not have to add the “G-“. Simply enter the number: 615131 (as an example). These numbers are one-time use and will only last a few hours at most.

    Click the NEXT to proceed to the last step.
  2. This is the final stage and will tell you if there are further errors or issues.
  3. With that final step, you will be taken to a confirmation screen. You are done, there are no further steps to take.
  4. As long as the 2-Step Verification is ON since xxx x, xxx, you can close this window. Congratulations!

Your account, [email protected] is associated with your work. If you can’t set up 2-Step Verification, contact your IT Department.

  1. To the top right of your, Gmail is the Account Manager. Follow Step 1 to expand the display screen, follow Step 2 to open the Account Manager.
  2. At the top, tap Security. Under “Ways we can verify it’s you,” tap Recovery phone. You might need to sign in.
  3. From here, you can:
    • Add a recovery phone.
    • Change your recovery phone: Next to your number, select  .
    • Delete your recovery phone: Next to your number, select . The follow up step will ask you to confirm your deletion and you are done.
  4. When you click the small  a popup screen will appear asking you to update your number.
  5. Once you click the next, you will be taken to a validation screen.
  6. The above process will send a new Google Code (G-Code#) to the updated Cell number.
  7. Once you click the VERIFY you are returned to the Recovery phone page, with the updated Cell number. You are done, so feel free to close this tab.

Note: Deleting your recovery phone number doesn’t delete it from being used for other Google services. Go to your account to manage your phone numbers.

    1. To the top right of your, Gmail is the Account Manager. Follow Step 1 to expand the display screen, follow Step 2 to open the Account Manager.
    2. At the top, tap Security. Under “Ways we can verify it’s you,” tap Recovery email. You might need to sign in.
    3. From here, you can:
      • Add a recovery email.
      • Change your recovery email type in the email you wish to use.
    4. Once you click the Verify button, 2 things happen:
      1. that new email account will receive a Google Code (G-Code#), similar to the below image. This G-Code # expires in 30 minutes.
      2. The second step is to collect the G-Code from your email address and place it in the Verification code box. Click Verify.
    5. With the Verification code processed, you will be taken back to the Recover email page. The Verify option is greyed out.
    6. Success! You can close this window.

  1. Follow the steps to recover your Google Account or Gmail (https://accounts.google.com/signin/recovery ).
    1. Normally Google will request you to give your email address,
    2. After you click the next button if you may see the below image:
    3. This means you must use the MTDirect Password Recovery Tool. https://mtd2.mtdirect.ca/#/reset-password/
    4. IF you don’t see the above, carry on to the next section just below.
  2. If you see the below image you manage your own account. You need to enter your last password and click the Next button.
  3. In this example, I am using the phone option to reset my password, you may receive an image like below:
  4. Once you approve the above your browser will change to the below. Pick a strong password, one that will not be easily discovered or guessed.
  5. Once you change your password, you will receive several notifications on your Android system and your Gmail. You are done.
    1. If you have no issues or Google does not tell you of any issues, you are done.
  6. If you have trouble, try the tips to complete account recovery steps (https://support.google.com/accounts/answer/7299973 ).

  1. Follow the steps to find your username. You’ll need to know:
    • A phone number or the recovery email address for the account
    • The full name on your account


    In this example, we are using a cell number.

  2. Follow the instructions to confirm it’s your account.


  3. You’ll see a list of usernames that match your account.

Contact support immediately > IT Support (https://itportal.io/servicedesk).

If you have tried everything listed, contact IT Support (https://itportal.io/servicedesk).

Review devices where you’re signed in

  1. Go to your Google Account (https://myaccount.google.com/).
  2. On the left navigation panel, select Security. On the Your devices panel, select Manage devices.
  3. You’ll see devices where you’re currently signed in to your Google Account. For more details, select a device.
  4. If you click More details you will get the below image (as you can see this would show you the current device you are on.)
  5. The more devices the more will be displayed.